Whatever your questions, our Technical team provides the product, application and service support you need, when you need it
Our Technical Support offers a single point of contact for all of your Omron products, application and service needs.
- Experienced staff; average of 12 years of industry experience
- Multi-language support; English, French & Spanish
- Quick Response; typical call wait time of less than 3 minutes
Technical Support Services
Our Technical Services group provides Technical Support, Application Assistance and Product Selection Assistance. Troubleshooting support is free to our customers during normal business hours: from 8:00 AM to 5:00 PM CST. If additional support services are required, our support staff can provide additional service options to support your specific situation.
Any request for technical support or information can be submitted online by clicking the "Get support" button located on the right of this page. Based on the information requested, your inquiry will be routed directly to the best person able to respond and will be addressed within one (1) business day.
Advanced Technical Support (Application Engineering Services)
Our knowledgeable Technical Support staff can also provide guidance on advanced support and engineering assistance to customers who require more than standard support for their Omron products. Some examples of advanced technical support services requested by customer.
- Code Examples, review, and troubleshooting
- Software installation and configuration
- Network configuration assistance
- Installation, start-up and commissioning
- Application review and product testing
- Program conversion services
Emergency 24/7 Technical Support Line: 1-800-367-4584
After hours service is available for basic technical support for Omron products. A product support specialist will answer your call within 30 minutes to assist you.
For more FAQs and Technical Guides please visit the Technical Support Section of our global Industrial Automation site.