Technical Support

Whatever your questions, our Technical team provides the product, application and service support you need, when you need it

Our Technical Support offers a single point of contact for all of your Omron products, application and service needs.

Reliable service:

  • Experienced staff; average of 12 years of industry experience
  • Multi-language support; English, French & Spanish
  • Quick Response; typical call wait time of less than 3 minutes

Technical Support Services

Our Technical Services group provides Technical Support, Application Assistance and Product Selection Assistance. Troubleshooting support is free to our customers during normal business hours: from 7:00 AM to 5:00 PM CST. If additional support services are required, our support staff can provide additional service options to support your specific situation.

Any request for technical support or information can be submitted online by clicking the "Get support" button located on the right of this page. Based on the information requested, your inquiry will be routed directly to the best person able to respond and will be addressed within one (1) business day.

Advanced Technical Support (Application Engineering Services)

Our knowledgeable Technical Support staff can also provide guidance on advanced support and engineering assistance to customers who require more than standard support for their Omron products. Some examples of advanced technical support services requested by customer.

  • Code Examples, review, and troubleshooting
  • Software installation and configuration
  • Network configuration assistance
  • Installation, start-up and commissioning
  • Application review and product testing
  • Program conversion services

Emergency 24/7 Technical Support Line: 1-800-367-4584

After hours service is available for basic technical support for Omron products. A product support specialist will answer your call within 30 minutes to assist you.

For more FAQs and Technical Guides please visit the Technical Support Section of our global Industrial Automation site.

“Omron has the best technical support of all automation suppliers, it’s one of the main reasons I use them and recommend them exclusively.”

Ted B. | Control Systems Engineer

Access our Self-Service Portal

Omron’s service portal provides our partners and customers with 24/7 self-service access to our technical support and service organization.

While quick and user friendly, our registration process ensures that any information is confidential and protected while providing access to all of the relevant technical support and product history. Our self-service portal is a convenient tool to track and manage all of your technical and product support requests in a single location that is available 24/7 to support your busy schedules.

What's on the Portal?

Through the self-service portal, you now have centralized access to essential forms and tracking history.

  • Create a new technical support request or review the status of an existing one
  • Register an Omron product for warranty and service tracking
  • Request a quotation for on-site service or service center repair of an Omron product
  • Request a return authorization (RMA)
  • View the technical support and service history of a registered product